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On-Demand Protection for Outlook Web Access

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• How to set up integration between Symantec On-Demand Protection and a Gateway Enforcer appliance

Endpoint Protection for Windows XP Embedded Common Topics and Support Resources

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• Symantec Endpoint Protection for Windows XP Embedded System Requirements
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• Control Compliance Suite (CCS) Reporting and Analytics v8.50 install fails with Fatal error during installation
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Backdoor.Haxdoor.S/Trojan.Schoeberl.E Removal Tool - Symantec.com

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W32.Spybot.ANDM Removal Tool - Symantec.com

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Click Yes or Run to close the dialog box. Type exit, and then press Enter. (This will close the MS-DOS session.) How to find files that are uploaded to the Winny network The removal tool does not modify the upload folder configuration of Winny. We recommend that you remove the upload folder configuration of Winny and find out what information was leaked from the compromised computers. 1. Open Explorer. 2. Go to Tools Menu Folder Options View. 3. Click Show hidden files and folders. 4. Find a folder that contains a Winny program. 5. Open Upfolder.txt in the folder. 6. Find out and write down "Path=" line in the txt. The path must be set as an upload folder for Winny. 7. Delete "Path=" line if you do not need it. 8. You can find out which files are uploaded to the Winny network. PRINT THIS PAGE. Click Yes or Run to close the dialog box. Type exit, and then press Enter. (This will close the MS-DOS session.) How to restore the Upfolder.txt upload configuration file for the Winny Program. The removal tool does not restore the original Upfolder.txt configuration file in the Winny Program folder. We recommend that you edit the Upfolder.txt to remove confidential information that was shared by the malware. Open Windows Explorer. Go to Tools Menu Folder Options View. Click Show hidden files and folders and then click OK. Navigate to the Winny program folder. Locate the Upfolder.txt in the folder and open it with a text editor such as Notepad. Once opened, find any "Path=" lines in the text. These "Path=" lines point to a folders whose contents are currently being shared on the Winny network. There may be more than one "Path=" line in the file. Delete the "Path=" line only if you do not want information in this folder shared. Save and close Upfolder.txt Exit the text editor. Exit Windows Explorer. PRINT THIS PAGE TOP THINGS TO DO Updated: December 1, 2006 12:00:00 AM. Type: Removal Information. This tool is designed to remove the infections of Trojan.Linkoptimizer. Important: This removal tool will force a restart of both clean and infected computers. Please only run this tool if it is convenient to restart your machine. If you are on a network or have a full-time connection to the Internet, such as a DSL or cable modem, disconnect the computer from the network and Internet. Disable or password-protect file sharing, or set the shared files to Read Only, before reconnecting the computers to the network or to the Internet. Symantec Support Tool ActiveX Control Cleanup Tool - Symantec.com . Symantec.com Business Security Response Symantec Support Tool ActiveX Control Cleanup Tool. Symantec Support Tool ActiveX Control Cleanup Tool Download Removal Tool | Printer Friendly Page. Discovered: October 4, 2006. Updated: October 5, 2006 12:00:00 AM. Type: Removal Information. This tool is designed to address the issue as described in Symantec Security Advisory SYM06-019 What the tool does The Symantec Support Tool ActiveX Control Cleanup Tool removes vulnerable versions of the Active X control installed with some of Symantec consumer products and as a part of Symantec technical support troubleshooting tools, as documented in Symantec Security Advisory SYM06-019. Close all running programs and restart the computer. Close all running programs before running the tool. Double-click the FixAdix.exe file to start the removal tool. Click Start to begin the process, and then allow the tool to run. When the tool has finished running, you will see a message indicating that the Symantec Security Check files have been removed from your computer. Digital signature FixAdix.exe is digitally signed. Symantec recommends that you use only copies of FixAdix.exe that have been directly downloaded from the Symantec Security Response Web site. To check the authenticity of the digital signature, follow these steps: Green IT Initiative - Symantec Corp. . Symantec.com Business Symantec Green IT Initiative. Symantec's Green IT Initiative Symantec is committed to integrating ethical, social and environmental policies into our core business. Our Green IT initiative brings environmental benefits to the data center through our infrastructure management software, reducing utility bills as well as your carbon footprint. . Commitment To further the commitment we've made to our Green IT Initiative, Symantec has developed an environmental stewardship program. This program is rolled out in two ways. Corporate Activities br/ Our Internal Practices . Internally we have developed an environmental platform by aligning IT, facilities and global operations. Part of this platform encompasses our energy conservation efforts with facilities and data centers, reducing carbon emissions related to commuting and travel, responsible consumer packaging and employee involvement and awareness. Customer Benefits br/ Green Business is Good Business . Symantec designs and sells products that provide a positive environmental impact for our customers. This is good for the earth, but it also good business strategy. With energy costs in a typical data center doubling every five years, there is growing demand for software and systems that can reduce the need for electricity and make more efficient use of existing resources. Products Services Green data centers not only have a positive environmental impact, they also generate cost savings and performance benefits. Here are some of the products and services that have green value for Symantec customers:

• Veritas Cluster Server delivers high availability while improving server utilization to reduce overall power and cooling requirements.
• Application Director allows physical and virtual server consolidation to reduce power consumption and slow the growth of new hardware installation.
• Storage Foundation provides storage tiering to move non-critical data to less energy-demanding storage sites.

• CommandCentral Storage finds regions of wasted space and inactive data across an enterprise and enables administrators to utilize memory assets more efficiently.
• NetBackup reduces the space needed for storage by eliminating duplicate data in memory.
• Enterprise Vault eradicates duplicate email messages and dramatically shrinks storage and power requirements.

• Altiris Energy Saver Toolkit enables administrators to aggressively manage desktop and workstation energy consumption.
• Symantec Consulting Services help customers design their data centers for optimal equipment configuration, capacity, and power usage.

Resources Tech Tips: This two-part series on Greening Your IT offers good advice on approaches and software classes that optimize the power usage and costs of data centers.

• Greening Your IT Effort (Part 1 of 2)
• Greening Your IT: Energy Savings through Software (Part 2 of 2)

Featured Resources: Webcast: Achieving Green IT with Symantec. White paper: Symantec Energy Efficient Data Center Solutions. Article: The Greening of the Corporate Data Center. Webcast: Reducing Energy Consumption in Data Centers A Software Based Approach. Podcast: CIO Digest Preview: Green Virtualization. Podcast: Symantec Green Data Center Report . In the News CRN: Australia: Symantec's contribution to Green IT February 18, 2008. InformationWeek: Understaffed Data Centers Threaten Service Agreements. November 6, 2007. InfoWorld: Symantec Shows Virtualization Can Help Data Center Struggles November 5, 2007. Press Releases Data Center Managers Adopt Virtualization, Server Consolidation; Face Skills Shortage Oct. 30, 2007. Symantec Joins United Nations Global Compact March 15, 2006. You in Action Cool-It! is a website that will help you see the impact you make during your commute each day, on your business trip abroad, and with the electricity you use at home. More info Quick Hints Pull the plug When you e finished charging your phone or BlackBerry, unplug the charger it only takes a second. How it helps: Some chargers use just as much electricity when the device is not attached as when it is. Your small effort can help reduce a lot of wasted energy. .

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Support Fundamentals Everything you need to know about obtaining Technical Support from Symantec

Enterprise Support Services offers a portfolio of options designed to maximize uptime and reduce your internal IT costs. Our Support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from you Symantec technology investments. block spam

Please start with our customer QuickReference which provides critical information as well as links to key resources. Quick Reference Our Customer QuickReference is designed to provide you all of the information you need to obtain support from Symantec. Customer QuickReference (PDF) . The following documentation has been made available to help you quickly address questions relating to your terms of service. spam emails

Technical Support Policy

The Symantec Technical Support Policy contains information and guidelines related to service level goals, areas and limitations of coverage and definitions of service. This policy is subject to change at any time, at Symantec s discretion. Technical Support Policy (PDF) . Enterprise Support Services Handbooks Select the handbook for your service offering below to learn more about how to best leverage your Symantec Enterprise Support Services contract and valuable information on how to access the support services available to you. email account

Essential Support and Basic Maintenance Handbook (PDF) Business Critical Services Handbook (PDF)

. Global Escalation Process Guide Symantec is committed to delivering high-quality products and support to our enterprise customers and partners. In the event that you need to escalate a case, our senior technical staff is ready and available to help you quickly bring your issue to closure. sending email

Global Escalation Process Guide (PDF)

. Support Terms Conditions Select a service offering below to learn more about the terms and conditions of a particular support level. Basic Maintenance/Essential Support (PDF) . Remote Access Standard Terms In order to help you resolve technical issues, Symantec may offer remote diagnostics and troubleshooting. Before implementing such remote access we will require your express consent to the service terms. reading email

Remote Access Standard Terms (PDF)

. Local Language Support While English is the primary language used to provide technical telephone support, Symantec also offers local language support in certain non-English speaking regions. For more information, please reference our local language table. Local Language Support Table (PDF) . storing email

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Our highly trained sales consultants can help answer your questions about Symantec s enterprise solutions and direct you to an authorized reseller. Find a Partner / Reseller Locate an authorized Symantec Partner / Reseller in your area using this online tool. Launch the Partner Locator . . 1995 - 2008 Symantec Corporation. antispam software

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Contact Sales: 866-223-5977 Current Users What s New Oct 16, 2008, Symantec Announces Multi-level Software-as-a-Service
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Oct 8, 2008, Symantec to extend online services with acquisition of MessageLabs. Read the press release Resources Webcast Online Storage for Backup Exec - An Up Close Look
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5 Advantages of Online Services (SaaS)

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Conclusion External threats like phishing, pharming, and identity theft are evolving at an accelerating pace. Criminals and malicious users are no longer focused on PCs or networks; instead, they now reach into the depths of the world data banks. These disturbing trends are introducing new risks to our most valuable asset information as well as our interactions that today span dozens of platforms and hundreds of devices. Clearly, a new approach to protecting information and interactions is required. Security 2.0, which integrates software, services, and partnerships, represents Symantec vision for building confidence in today connected world. Its goal: the comprehensive protection of business interactions, critical information, and IT infrastructure. Taking the Pain out of Server Recovery Article Library Taking the Pain out of Server Recovery March 12, 2007 Summary omplete hardware failure are three words no IT administrator ever wants to hear. Introduction omplete hardware failure are three words no IT administrator ever wants to hear. That is because a complete hardware failure is one of the most common reasons for a server to go down and to most admins, recovering a server is one of the most time-consuming and tedious tasks to perform. Whether your small or mid-sized business is running one or a handful of servers, there is no doubt any server failure is costly in terms of lost business and productivity. Find out what is involved with recovering a server, and learn about a remote recovery solution that can take the agony out of recovery. Recovery process When a server does down, everything on it applications, original system configurations, updates, etc. is gone. Recovering a server is not fun, it is not easy, and the complicated process leaves IT admins holding their breath that each of the following steps involved goes smoothly:

• To start the recovery, it will need to be determined whether the hard drive can be repaired or if it needs to be completely replaced.
• Then another server on which to recover needs to be identified this can be difficult because it needs to have the identical hardware as the server that crashed.
• The original disks containing the critical system configuration information need to be located and run.
• The hard drive needs to be repartitioned and formatted.
• The operating system needs to be reinstalled.
• All of the operating system service packs need to be reinstalled and a reboot is required after every service pack is installed.
• All of the drivers must be reinstalled (and reboots happen again).
• The profiles must be added.
• The backup applications need to be reinstalled so the data can finally be retrieved.

In some instances this process can take days, monopolizing one or more of your IT staff time and slowing down your business for the whole time. Valuable manpower is spent working on the problem when it could otherwise be spent working on other critical tasks. Especially for small and mid-sized businesses where IT teams are often small and already stretched thin server recovery is an unwelcome drag on resources. A better way Most of the steps listed above, and many other concerns related to server recovery would be eliminated with a solution such as Symantec Backup Exec System Recovery. Backup Exec is a rapid server recovery solution designed for small and mid-sized businesses that is both cost-effective and easy to use. When IT disaster strikes, businesses can quickly restore failed systems in minutes to a specified point in time without taking hours or days to manually rebuild and restore systems. Backup Exec even breaks the barrier of having to recover systems to the identical hardware platform where recovery points were created and eliminates the high costs of having to maintain duplicate hardware solely for the purposes of system recovery in the event of an emergency. Businesses with older hardware environments that fail can restore their systems to newer and more updated hardware. Restoration to new hardware can be accomplished without having to reinstall and reconfigure operating systems, device drivers, applications, and system settings making it quick and easy. Also, the new Backup Exec version 11d provides support in a complete 64-bit environment for businesses that have adopted Microsoft Exchange 2007. Remote system recovery can be achieved with the Symantec Backup Exec System Recovery LightsOut Restore capability. A remote administrator can conduct bare-metal restorations simply by connecting via a secure remotely controlled interface. For example, if a new patch or application causes system corruption, an administrator can perform a bare metal restore without being physically at the server. The system can easily be rolled back to a previous recovery point. Conclusion There are many things that can bring a server down complete hardware failure is a common culprit. Small and mid-sized businesses are never 100% immune to the possibility of a server crash, and when it happens it seems like there is never enough time or staff resources to deal with the problem. Symantec Backup Exec System Recovery is a solution that will help keep your business running, even if the server fails, without skipping a beat.

• All about Symantec Backup Exec 11d
• Protecting Your Exchange Server
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Serving Up Security Article Library Related Articles Secure Your Operating System Serving Up Security September 11, 2006 Summary Learn what you can do to protect your server environment in your small business. Servers are the workhorse of many small business IT systems. A server is a computer that processes requests for data such as email, file transfers, web documents, and services from the client computers that are connected to it through a network. There are several different types of servers, including application servers, database servers, file servers, and web servers. Since servers host valuable information, they are often the targets of threats. Your business email and file servers are vulnerable to viruses, worms, Trojan horses, and DoS (denial f-service) attacks. Also, hackers can shut down or disable a server to prevent a business from running its operations. If your business is a victim of a server security breach, you could lose valuable time and money since your client machines are dependent on the servers for a variety of purposes, ranging from applications to email. Recommendations Here are some steps you can take to protect your servers:

• Harden Operating Systems: Each server has an operating system and is therefore vulnerable to security breaches in operating systems. Since most out of the box operating systems are not configured for maximum security by default, it is important that you harden the operating systems you use on your servers. You should remove any unnecessary tools and utilities and update patches to your operating system as fixes to newly discovered security vulnerabilities are offered.
• Encrypt and Authenticate: Depending on the needs of your business, you may have several different types of servers. It is a good idea to allocate each server for a specific purpose, since web servers and email servers will be accessed from outside of your business, thereby making them public servers. File or database servers may contain data that is confidential and can be allocated as private servers. In fact, you may also want to consider installing access controls, including encryption of all login sessions. Encryption at the server level also allows for a more secure form of IM (instant messaging). By using a corporate IM server with encryption, you can render messages unreadable by hackers or anyone who intercepts a message during transmission.
• Restrict Access: Add another layer of security to your servers by allowing access only to select users who must log in with a username and password. By setting up authentication, you can monitor server access and restrict file access privileges to users you select. Monitoring logs regularly and maintaining log files can help detect unusual activity. You can also utilize vulnerability testing software to regularly scan your servers to determine if there has been any suspicious activity, and then take appropriate action to correct any problems.
• Protect Data and Backup Servers: Since servers store a great deal of information, protecting the servers as well as the data on them is important. You should keep your server equipment in a secure location and only allow designated persons access. In addition, you should have a backup plan for your servers to protect your data. By backing up server data to a remote location, you will be protected in case there is any physical damage to your servers. Continuous data protection is a backup option that protects your servers on an ongoing basis, so that you can recover from any data losses faster.
• Install Antivirus and Firewalls: Servers are vulnerable to the same viruses and threats as other machines since they are connected to a network and can be accessed by other computing devices. You should install antivirus software on each server to protect against viruses, worms, Trojan horses, and other malicious code. In addition, regularly updating antivirus software will help keep your servers protected. Firewalls limit network access and are an important security mechanism to have in place on your servers. By installing a combination of software and hardware firewalls to your server and network, you can help protect your private data from intruders.

Conclusion Servers play an important role in most small business daily operations, and they store important and often confidential data. Because most business operations rely on servers for a variety of resources including files, email, and applications, it is important to keep servers up and running and secure at all times. By taking precautionary methods now to protect your server, you can protect your business by creating a more secure computing environment.

• Symantec Backup Exec System Recovery Windows Small Business Server Edition
• Symantec Backup Exec Small Business Server
• Symantec Mail Security

Is VoIP Right for Your Business Article Library Is VoIP Right for Your Business March 26, 2007 Summary More and more businesses tired of racking up high telecommunications bills are turning to the Internet for their phone service. Introduction More and more businesses tired of racking up high telecommunications bills are turning to the Internet for their phone service. Voice over Internet Protocol (VoIP) services enable businesses to conduct calls across the same network to access the Internet and get email and at a fraction of the cost of traditional voice networks. However, VoIP developers have been focused on quality and reliability versus security. Therefore, if you choose to adopt VoIP, it is up to you to take the proper steps to secure it. Background and benefits The technology behind VoIP has been around for a few years; early incarnations of VoIP were plagued by spotty service, muddled and dropped calls. Only in the last few years has VoIP service improved enough to make it sufficiently reliable and stable for business use. In fact, businesses are finding that a well-planned and implemented VoIP system can provide call quality and reliability that rivals mobile phone or landline calls. The number one benefit of VoIP is its low cost. In the conventional telephony world, multiple phone lines, conference calling features, and long distance charges create many extra charges. However, most VoIP providers not only offer unlimited local and long-distance calling for a relatively low flat fee, the fee also includes most, if not all, of the additional features businesses need. In addition to lower phone bills, here are some other benefits of VoIP:

• Simplified infrastructure. Eliminating dedicated voice lines means you no longer need separate voice and data networks. Since each usually has its own equipment and vendors, you'll likely pay less for ongoing capital investments and support services.
• Easier management. Because a VoIP exchange is based on software rather than hardware, it is easier to alter and maintain.
• Better productivity. VoIP treats voice like any other kind of data, so users can attach documents to voice messages or participate in virtual meetings using shared data and videoconferencing.
• Scalable. Traditional PABX (Private Automatic Branch Exchange) based phone systems come in many size ranges and it may be necessary periodically to scrap existing systems and replace hardware. This is not the case with VoIP systems.
• Flexible connections. If your company has its own VPN and combines it with VoIP, you can set up a fully functioning office anywhere there is a broadband connection. With a VoIP phone, you can place or receive calls as if you were sitting at your desk. Moreover, since your phone number is mobile as well, you can make "local" calls back home or call around the globe without worrying about cell phone roaming or hotel surcharges.

Security concerns Unfortunately, the same types of attacks that affect data networks can affect VoIP networks. As a result, the content of VoIP communications is vulnerable to being attacked, hacked, altered, intercepted or re-routed. Worse yet, because voice and data communications are running on the same infrastructure, an attack on the VoIP system could compromise the entire availability of the IP network, risking a business ability to communicate via either voice or data. Here are just a few of the security risks to VoIP:

• Denial-of-Service Attacks This is when "elephony botnets are unleashed with the intent of overpowering VoIP telephony devices with call requests and registrations. This flooding can create resource exhaustion, long term busy signals, and force dropped calls.
• Eavesdropping Services measurement and troubleshooting software that is part of a VoIP solution makes eavesdropping a relatively easy task. By monitoring call signal packets, unauthorized third parties can learn user names, passwords, and phone numbers, thereby gaining control over calling plans, voicemail, call forwarding, and billing information. More importantly, third parties may also gain access to confidential business and personal information by eavesdropping on actual VoIP-based conversations.
• Phishing

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