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Do you have questions about your completed order You can redownload, view your invoice, or review any shipping details at this location. Search for your order using: Order Number Password sending email

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1. How to place an order on the Symantec Store
2. How do I determine my eligibility for purchasing an upgrade
3. How do I obtain a replacement CD or manual
4. What is my order status
5. Do I have to pay sales tax
6. I need a copy of my invoice.
7. I forgot my password.
8. I received an error when trying to order.
9. Are cookies a security risk

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1. What is my shipping status
2. Can I change my shipping information
3. Why did I receive a backorder notification
4. Do you ship to my country
5. I live in Canada. Do I have to pay customs fees

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1. What is your Privacy Policy

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1. What is the difference between download assistance and technical support
2. What is the difference between an upgrade and a subscription renewal
3. I need technical support for my Symantec product.

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1. How do I download
2. What is the Extended Download Service
3. I received an error message while downloading.
4. What if my download stops before it is complete
5. What if I want a shipment, but I ve already ordered a download
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7. How long will my download take to complete

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1. What is your Refund Policy
2. How do I request a refund
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1. Contact the Symantec Store: 1-800-631-8124 sending email

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2. Return Policy
3. Customer Service
4. Feedback

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Financing Payment Options Financing Payment Options You can purchase Symantec products using any of the options listed below: . Pay by Purchase Order To pay by purchase order, you must have a credit account with us. Apply storing email

Pay with Credit Card Accepted Credit Cards Pay by Money Order You will be charged a $3.00 processing fee. All money orders must be drawn in U.S. funds from a U.S. bank. Your order will be approved 2 business days after we receive a money order or bank draft. Pay by Wire Transfer You will be charged a $3.00 processing fee. All wire transfer must be drawn in U.S. funds from a U.S. bank. Your order will be approved 2 business days after the day we receive your wire transfer. email software

Pay by Check You will be charged a $3.00 processing fee. All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft. . For information on Symantec s Return Policy, Email antispam software

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2. Return Policy
3. Customer Service
4. Feedback

Customer Service

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Return Policy Back to Customer Service

Most Symantec products are eligible for return within 30 days of the purchase date. Shipping, handling and any applicable tax paid will be refunded on eligible returns. Symantec Store Customer Service is provided by Symantec. All refunds, as applicable, will be provided by Digital River, Inc. Digital River is the authorized e-commerce merchant for the Symantec Store. block spam

Refund Request Guidelines:

• Refund requests submitted within 30 days from the purchase date and less than $5, 000.00 (USD) are eligible for a refund. spam emails

• Refund requests submitted after 30 days from the purchase date and less than $5, 000.00 (USD) will require a replacement order of comparable value. email account

• Refund requests submitted after 60 days are non refundable. sending email

Non Refundable Items:

• Not For Resale (NFR) software reading email

• Symantec Backup media CDs storing email

• The pcAnywhere 30-day edition email software

• Symantec Education and Training Kits antispam software

• Appliances are non refundable. Replacement of failed hardware is provided for units covered under warranty. The standard hardware warranty is one year from the date of purchase. Support adds up to one additional year and quick-replacement shipment. For replacement please contact Technical Support. fight spam

• Remote Expert Installation Service is available to the customer for a period of 90 days from the date of purchase. No refunds will be permitted after 90 days and/or if the service has been activated. stoping spam

Support for Norton: http://www.symantec.com/norton/support/index.jsp Support for Business: http://www.symantec.com/techsupp/small_business/ block spam

If you would like to return either a downloadable or physical product that was purchased on the Symantec Store and is eligible for a refund, please see our Instructions for Requesting a Refund. If you would like to return either a downloadable or physical product that was purchased elsewhere (Staples, OfficeMax, etc) and are eligible for a refund Email . spam emails

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Special Promotions Special Promotions Is your business eligible for a DISCOUNT To find out more or to get a quote, call one of our Sales Experts today! 1-800-631-8124 PROMOTION CODE: SYMEXPERT email account

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• Symantec i for Web Applications

• Symantec approach to performance management
• Symantec i version 8.0 enhancements
• Conclusion
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A New Take on Endpoint Security Article Library A New Take on Endpoint Security June 18, 2007 Summary Small and mid-sized businesses are becoming keenly aware of the increasing need to protect their endpoints from exposure. Small and mid-sized businesses are becoming keenly aware of the increasing need to protect their endpoints from exposure. Endpoint devices include servers, laptops, and desktops, and these devices are vital to a business operations. While threats are becoming more sophisticated and targeting endpoint devices, end users are demanding increased productivity and access into the network (remote, VPN, web-based, telecommuting, use of unmanaged devices). Throw regulatory compliance mandates into the mix, and businesses are finding themselves scrambling to implement, monitor and enforce controls that protect endpoint devices. The reality Each of the following business problems related to endpoint protection has different technology requirements and issues:

• Endpoint management costs are increasing: Cost of downtime impacts both productivity and revenue. Costs to acquire, manage and administer point products are increasing, as well as the demand on system resources.
• Complexity is also increasing: Complexity and manpower to manage disparate endpoint protection technologies is inefficient and time consuming.
• Growing number of new known and unknown threats: Stealth-based and silent attacks are increasing, and antivirus technology alone is not enough to stop many of these attacks. A layered solution is necessary, but this can be difficult to manage, and costly to deploy.
• Non-compliant endpoints on the network: Controlling the array of endpoints and monitoring compliance is an important yet increasingly difficult task.

The variety of threats to endpoints in today security landscape is growing, and each threat requires specific security technology, which can lead to multiple consoles and disparate solutions. For example:

• Virus, malware, and Trojans are stopped with antivirus
• Spyware and rootkits are picked up by antispyware
• Worms can be stopped with a firewall
• Buffer overflow and zero day exploits can be thwarted with intrusion prevention
• Slurping ID theft can be managed by device control
• Non-compliant endpoints can be turned away with network access control

Individually, these technologies are too complex and costly for many small and mid-sized businesses to manage. Because of these inefficiencies, many of these businesses are left with inadequate endpoint protection. However, Symantec has a new unified approach to endpoint security that can make unified protection a reality. Symantec Endpoint Security Solution With Symantec Endpoint Security Solution, your business utilizes a single agent and console that includes all of the security solutions needed to reduce endpoint exposure. This means increased protection control and manageability for your business. It also means cost, complexities, and exposure are reduced. At its core, Symantec Endpoint Security Solution is comprised of two products:

• Symantec Endpoint Protection v11.0 Provides best-of-breed antivirus, antispyware, network threat protection, and proactive threat protection technologies.
• Symantec Network Access Control v11.0 Ensures endpoints are protected and compliant prior to accessing the network. Provides monitoring for non-compliant and unauthorized endpoints, as well as remote and wireless workers. Symantec Network Access Control (SNAC) Starter Edition is a perfect fit for businesses that want to explore a NAC solution using Gateway or self-enforcement methods.

Benefits of Symantec Endpoint Protection 11.0

• Provides a single unified agent that offers antivirus, anti-spyware, firewall, IPS, device control and NAC capabilities
• Reduced footprint allows for better performance than with previous versions of Symantec AntiVirus
• Integrates award-winning and market-leading proactive technologies from Symantec, Sygate, and Whole Security into a single technology
• Reduces the total cost of ownership and administrative effort of endpoint security
• Flexible Policy - Delivers location-aware policies depending on the connection location and type of connection, user or device identity

Conclusion With Symantec Endpoint Security Solution, you can protect your small or mid-sized business and its critical assets by preventing security outbreaks and malware and crimeware from spreading. Unlike our competitors, Symantec Enterprise Protection offers proven world-class protection in a single agent deployment without added resource overhead, so you can efficiently manage your business IT security and be confident that corporate assets and business are protected. Your business will enjoy optimum protection from known and unknown threats by providing seamless and multi-layered endpoint protection and simplifying endpoint security administration. Symantec Endpoint Protection will help you save time and money while protecting your assets and business. A note on deployment: Altiris, a service-oriented management solutions provider, is now part of Symantec. The Altiris Client Management Suite offers the ideal configuration and deployment tools for Symantec Endpoint Protection 11.0 and Symantec Network Access Control 11.0. Using the Altiris suite, your IT staff will be able to deploy, manage, and troubleshoot Symantec Endpoint Security Solution from virtually anywhere.

• Endpoint Security website: http://www.symantec.com/endpointsecurity
• STN Discussion Forums: https://forums.symantec.com/

• The reality
• Symantec Endpoint Security Solution
• Benefits of Symantec Endpoint Protection 11.0
• Conclusion
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1995 - 2008 Symantec Corporation Site Map | Legal Notices | Need Security Help Enlist a Partner. Article Library Need Security Help Enlist a Partner. May 21, 2007 Summary Sometimes it okay to ask for help especially if you are a small or mid-sized business that doesn have the time, staff, or expertise to properly manage your IT security and availability. Introduction

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W32.Spybot.ANDM Removal Tool - Symantec.com

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Target of infection Systems, files, or media (for example, hard drives), that a threat attempts to infect or otherwise disrupt. Technical description This section describes the specific details of the infection, such as registry entry modifications and files that are manipulated by the virus. Telephony Application Programming Interface (TAPI) Microsoft Windows operating systems use this standard to connect a computer to telephone services. Windows uses TAPI to automatically detect and configure communication hardware, such as modems, which are installed on a computer. Template In Enterprise Security Manager (ESM), a file that includes module control directives and definitions of objects, and their expected states. Terminal services A Microsoft technology that lets users remotely execute Windows-based applications on a terminal server. Applications run entirely on the server. The server transfers only the user interface, keystrokes, and mouse movements between the server and client. Threat A circumstance, event, or person with the potential to cause harm to a system in the form of destruction, disclosure, data modification, and/or Denial of Service (DoS). Threat assessment The severity rating of the virus, worm, or Trojan horse. The threat assessment includes the damage that this threat causes, how quickly it can spread to other computers (distribution), and how widespread the infections are known to be (wild). Threat containment A measure of how well current antivirus technology can keep this threat from spreading. As a general rule, older virus techniques are generally well-contained; new threat types or highly complex viruses can be more difficult to contain, and are correspondingly more a threat to the user community. The measures are Easy (the threat is well-contained), Moderate (the threat is partially contained), and Difficult (the threat is currently uncontainable). Threat measure A quantitative measurement of a threat. A threat's physical access, electronic access, capability, motivation, and occurrence measure determine the threat measure. Threat safeguard A process, procedure, technique, or feature that deters one or more threats to the network, by reducing the risk linked to a system's threat measure. Threshold The number of events that satisfy certain criteria. Administrators define threshold rules to determine how notifications are to be delivered. Time stamp of attachment This field indicates the date and time of the file attachment. Time-out A predetermined period of time during which a given task must be completed. If the time-out value is reached before or during task execution, the task is canceled. You can configure a pcAnywhere host to disconnect from a remote computer after a certain amount of time has passed without activity. Trackware Trackware is any software package that tracks system activity, gathers system information, or tracks user habits and relays this information to third-party organisations. The information gathered by such programs is neither personally identifiable nor confidential. Transmission Control Protocol/Internet Protocol (TCP/IP) A common set of protocols used on the Internet to link dissimilar computers across many kinds of networks. Tune-up pack An executable that installs software enhancements to a specific version of ESM. Unstructured external threat An individual outside your organization who may be a threat. This person is technically unskilled or unsophisticated. Unstructured internal threat An individual inside your organization who may be a threat. This person is technically unskilled or unsophisticated. Upload To send a file from one computer to another via modem, network, or serial cable. With a modem-based communications link, the process generally involves the requesting computer instructing the remote computer to prepare to receive the file on its disk and wait for the transmission to begin. Also see download. User account A Windows NT file that contains information that identifies a user to Windows NT. This includes the user name and password, groups in which the user account has membership, and the rights and permissions that the user has for using the system and accessing its resources. User manager A Windows NT utility that enables users with administrative privileges to edit and define individual user accounts and privileges for the local workstation. Variants New strains of viruses that borrow code, to varying degrees, directly from other known viruses. The variants are usually identified by a letter, or letters, following the virus family name; for example, VBS.LoveLetter.B., VBS.LoveLetter.C, and so on. Virus Definitions (Intelligent Updater Symantec Security Response fully tests the Intelligent Updater definitions for quality assurance. The definitions are posted daily and can be downloaded from the Symantec Security Response Web site and manually installed. Corporate network administrators, as well as end users who practice potentially risky Internet behavior (for example, clicking on email attachments from unknown senders or attachments included in unexpected emails, downloading files from newsgroups or suspicious Web sites, and so on) benefit the most from downloading and installing the Intelligent Updater definitions on a daily basis. Intelligent Updater definitions are available here. Home users: While it is possible, it is not absolutely necessary for you to download and install the Intelligent Updater definitions daily. Symantec receives samples of new risks every day and we build new definitions for these risks daily. However, in many cases these risks are not in the wild, or if in the wild, they have a very low incidence of infection. In any event, if we detect that a risk in the wild is rapidly spreading, we immediately release LiveUpdate packages to fully protect our customers. Additionally, if you suspect that a risk is present on your computer, take advantage of the Scan and Deliver functionality to submit the suspect file for analysis by Symantec Security Response. For detailed instructions on how to download and install the Intelligent Updater definitions from the Symantec Security Response Web site, Email . Virus Definitions (LiveUpdate Daily) LiveUpdate Daily definitions are made available each day, providing the most convenient method for protecting your PC from risks. Symantec Security Response fully tests all the definitions for quality assurance before they are posted to the LiveUpdate servers. LiveUpdate Daily is available for the Norton AntiVirus 2008, Norton Internet Security 2008, Symantec AntiVirus Corporate Edition 10.0, and Symantec Client Security 3.0 products. For more information on how LiveUpdate works, click here. For detailed instructions on how to run LiveUpdate, Email monebaggasse