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The abduction of 9-year-old Amber Hagerman in 1996 created community interest in an early warning system that would assist law enforcement officials in saving the life of a child. A year later, in Dallas, Texas, the AMBER Alert program was established. The AMBER Alert program is a partnership between law enforcement, broadcasters and area transportation agencies. When activated, an urgent bulletin broadcasts over radio, television, and electronic message boards to increase community awareness regarding the abduction. sending email

The PROTECT Act of 2003 expanded the AMBER Alert program nationwide. The law created a network of coordinated efforts between local and federal agencies. The national AMBER Alert program now disseminates information using the Federal Emergency Alert System and authorized secondary distributors. The National Center for Missing and Exploited Children (NCMEC) is responsible for releasing information to secondary distributors which include: companies, businesses, and organizations that have the ability to deliver geographically targeted messages to their customers. Information sent may include: descriptions and pictures of the missing children, descriptions of the suspected abductor, vehicle information, and any other valuable information leading to the recovery of the child and apprehension of the suspect. reading email

To expedite the recovery efforts during the most critical hours of abduction, the wireless industry, NCMEC, and U.S. Department of Justice have partnered to offer Wireless AMBER Alerts directly to cell phones. storing email

Wireless AMBER Alerts are free for those who sign up and are geographically specific, making alerts relatively infrequent. The Wireless AMBER Alerts Initiative is available through all major wireless carriers. To learn more and register, visit http://www.wirelessamberalerts.org. email software

Since its inception, the AMBER Alert program has successfully brought home more than 320 abducted children. On the Web: antispam software

• Department of Justice - AMBER Alert Program: http://www.amberalert.gov fight spam

• National Center for Missing Exploited Children: http://www.missingkids.com stoping spam

• The Wireless Foundation: http://www.wirelessfoundation.org block spam

Removing Viruses - Charter Communications This article explains how to remove and prevent viruses on your computer. Virus removal, firewall, security updates, windows updates, remove viruses Printable Version Removing Viruses How To Remove Viruses

Removing a virus can be a daunting task even for an experienced computer professional. Fortunately with the right information, you can eliminate the virus infection from your computer. Steps in removing viruses: 1. Reboot your computer into safe mode with networking. Safe mode is a diagnostic mode that Windows operating system can start in for troubleshooting purposes. When you select safe mode with networking, you should have connection to the Internet which will enable you to download the latest virus definition for your antivirus program. For information on how to boot into safe mode with networking, visit: http://www.computerhope.com/issues/chsafe.htm#01. spam emails

2. Scan your computer using an antivirus program. If you have an antivirus program installed in your computer (Norton , McAfee , AVG , Charter High-Speed Security Suite , etc.), download the latest virus definition first before running the scan on your pc. If your antivirus is expired, you will not be able to download the latest virus definition and it is recommended that you do not scan your pc with an expired antivirus program. Contact the antivirus vendor for additional information. email account

3. Scan your computer using an online virus scan. If you don t have antivirus program installed or if it s expired, you can scan your pc using an online virus scan. Below is a list of the most popular online scans: sending email

Note: The online virus scan will only work if you have Internet connectivity. If you don t have Internet connection, call Charter at 1-888-GET-CHARTER for assistance.

4. Manually remove virus. Not all viruses can be removed by a local or online virus scan, so manual removal of the virus may be required. If you know the name of the virus that is infecting your computer, perform an online search using Google , Yahoo , etc. with the key words of removal and the name of the virus. You will find a wealth of information on how to manually remove the virus. reading email

Many antivirus companies provide removal tools to remove a specific virus. Below is a list of the most popular virus removal tools. storing email

• F-Secure
• Trendmicro
• Symantec

Note: Manually removing a virus can be a tedious and a difficult task. If you do not feel comfortable with the process, take your computer to a professional for cleaning.

5. Download the latest security updates for your operating system. Windows operating system is known to have security holes. Make sure that you constantly download Windows update to patch the security holes. To manually download the Windows updates visit: http://update.microsoft.com/windowsupdate/v6/default.aspx ln=en-us. email software

6. Perform a local virus scan using an emergency rescue disk. Many antivirus programs allow you to create an emergency rescue disk to use in the event your computer becomes infected. When you boot from your rescue disk, the antivirus program will scan your computer for viruses before your operating system loads. Performing this process will give your antivirus program access to files that may have been locked by the operating system. Refer to your antivirus help files for assistance with creating an emergency disk or contact the antivirus vendor. antispam software

7. Reformat and reinstall your operating system. Reformatting your hard drive will remove most viruses but it will also delete all of your personal files. It is recommended that you save your data on a cd or usb jump drive for all your personal files that s stored in your hard drive. Due to the data loss involved with this process, this step should only be used as a last resort. Before you begin this process, have your operating system or restore disk handy and contact your pc manufacture for assistance. fight spam

The key to a healthy computer is to make sure that you have all the necessary programs installed to protect your pc and educating yourself on the do s and don ts when surfing the Internet. Click Here to learn more on how to safely surf the Internet. stoping spam

This article explains copyright infringement, DMCA, notice of copyright infringement, and how to resolve it. copyright infringement, copyright holder, infringement, file sharing programs, peer to peer programs, dmca, copyrighted material, P2P, peer-to-peer, acceptable use policy, illegal download Printable Version Copyright Infringement Copyright Infringement Help Topics What is the Digital Millennium Copyright Act What is a Notice of Copyright Infringement What should I do if I receive a Notice of Copyright Infringement What if I believe I did not download the infringing item the copyright holder is accusing me of Can my High-Speed Internet service be suspended or terminated because of copyright infringement If you cannot find your answer, please

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What is the Digital Millennium Copyright Act

Charter Communications is registered under the Digital Millennium Copyright Act of 1998 ( DMCA ) (See 17 U.S.C. 512). Under the DMCA, copyright owners have the right to notify Charter Communications if they believe that a Charter customer has infringed the copyright owner s work(s). spam emails

Violations of federal Copyright law can result in civil and/or criminal liability, including payment of monetary damages, costs and attorneys fees to the copyright owner. See 17 U.S.C. 504-506. In addition, Charter s Acceptable Use Policy explicitly prohibits copyright infringement by Charter High-Speed Internet subscriber. email account

For more information regarding the Digital Millennium Copyright Act, visit the United States Copyright Office at http://www.copyright.gov/title17/92chap5.html. Charter s Acceptable Use Policy can be viewed by clicking on the following link: http://www.charter.com/Visitors/Policies.aspx Policy=6 sending email

What is a Notice of Copyright Infringement

Charter Communications receives notices from copyright holders or its representative organization stating that a Charter High-Speed Internet subscriber has used or acquired copyrighted work(s) without authorization from the copyright holder. This notice is called a Notice of Copyright Infringement. reading email

In compliance with the Digital Millennium Copyright Act (DMCA), Charter Communications will forward the Notice of Copyright Infringement to the offending party. No personally identifiable customer information is shared with the copyright owner unless required by law. Back to Top storing email

What should I do if I receive a Notice of Copyright Infringement

Charter Communications request that you take immediate action to stop copyright infringement. email software

The Parent File Scan is an online scan that can locate any copyrighted material and peer-to-peer file sharing programs from your computer. Visit http://www.respectcopyrights.org to scan your computer. Also, while it is not required, it is recommended that you remove any peer-to-peer (P2P) file sharing programs. Although, having a P2P program on your computer is not illegal, it could expose your computer to security risks. antispam software

What if I believe I did not download the infringing item the copyright holder is accusing me of

It is possible that the activity occurred without your permission or knowledge by an unauthorized user, a minor who may not fully understand the copyright laws, a result of a computer virus, or even an unsecured wireless router. However, as a Charter Internet account owner, you can be held responsible for this activity. fight spam

If you have more than one computer in the household, check every computer for the infringing material. Ensure that every computer in your household is running a current antivirus and firewall program. Ensure that your operating system is up-to-date with the latest security patches. Finally, if you have a wireless router, ensure it is secured with a strong password to prevent unauthorized access. stoping spam

If the above does not apply, and you believe that a copyright holder has accused you in error, you may file a DMCA Counter-Claim with Charter Communications designated agent. For more information on how to file a Counter-Claim, visit: http://www.charter.com/Visitors/Policies.aspx Policy=10 block spam

Can my High-Speed Internet service be suspended or terminated because of copyright infringement

Charter s Acceptable Use Policy explicitly prohibits copyright infringement by Charter High-Speed Internet subscribers. Charter s Acceptable Use Policy can be viewed by clicking on the following link: http://www.charter.com/Visitors/Policies.aspx Policy=6 Back to Top spam emails

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Disclaimer: All marks belong to their respective owners. Some of the links in this article are to Internet sites maintained by third parties, no inference or assumption should be made and no representation may be implied that either Charter or its affiliated entities operates or controls in any way any information, products or services on these third party sites. E-mail Security - Charter Communications This article explains e-mail security, spam, e-mail hoax, e-mail spoofing, phishing, and how to protect yourself from it. e-mail security, email security, email hoax, e-mail hoax, spam, email spoofing, e-mail spoofing, phishing, email phishing, e-mail phishing Printable Version E-mail Security E mail Security Help Topics This article will educate you about e mail security. What is spam Why do I receive spam How can I help reduce spam How does Charter help me avoid spam What is an e mail hoax What should I do if I receive an e mail hoax Where can I find more information on the latest e mail hoaxes and false alerts What is e mail spoofing What should I do if my e mail address is being spoofed What is phishing What should I do if I receive a phishing e mail What should I do if I responded to a phishing e mail If you cannot find your answer, please

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What is spam

Spam is unwanted, unsolicited commercial e mail. sending email

Why do I receive spam

You receive spam because the primary goal of a spammer is simple to make money. Sending spam is cheap and the returns can be very lucrative. It is estimated that 4.7 million Americans have made purchases from spam messages received in their inbox¹ . The more messages the spammers can deliver to inboxes, the greater chance the recipient will click on the message and make a purchase. reading email

How can I help reduce spam

• Do not purchase anything from spam messages. Simply delete the message without opening it. storing email

• Help your ISP identify spam by reporting the spam message appropriately. If you are using Charter s webmail service, select the message and click the Report As Spam button. If you are using a mail client such as Outlook or Outlook Express, consider using a spam filtering program. email software

• Report spam to the Federal Trade Commission, spam@uce.gov. Be sure to include the full e mail headers. antispam software

• Many security suite programs such as the Charter High Speed Security Suite include an anti-spam feature to help block unwanted e mail messages. fight spam

Back to Top How does Charter help me avoid spam

Charter helps block spam by using anti spam filters. These special devices utilize optical character recognition (OCR) to filter out messages that contain key words, phrases, and images commonly found in spam. Charter blocks approximately 150 million spam messages per day from reaching our customers. stoping spam

In addition to using anti spam filters, Charter offers to its customers the Charter High Speed Security Suite . The Charter High Speed Security Suite is a full featured security suite with built in spam control. To learn more about the Charter High Speed Security Suite click Here. block spam

What is an e mail hoax

An e mail hoax is an e mail message that attempts to trick or deceive the recipient into forwarding the message by creating a sense of urgency or with a promise of rewards. E mail hoaxes often contain request to Send this message to everyone you know or some version of that statement. Other examples of e mail hoaxes include: chain letters, bogus virus information, free gift certificates, etc. spam emails

What should I do if I receive an e mail hoax

It is recommended that you refrain from passing on chain letters, jokes, and rumors. The best practice is to simply delete the message. Passing along hoax messages waste time, bandwidth, system resources, and inconvenience thousands of people. email account

Where can I find more information on the latest e mail hoaxes and false alerts

The following pages contain information on new e mail hoaxes and false alerts: sending email

• F-Secure
• Symantec
• Trend Micro
• McAfee

Back to Top What is e mail spoofing

Spoofing is when someone forges the headers of e mail messages to falsify the origin of the e mails. Spoofing is usually done when sending unsolicited e mails, phishing attacks, and viruses. reading email

What should I do if my e mail address is being spoofed

It s unfortunate but if your e mail address has been spoofed short of obtaining a new e mail address there is little you can do. If you do not want to create a new e mail address, you can create a filter or rule for your inbox to delete the unwanted messages. You can also attempt to identify the party that has spoofed your e mail address by reading the e mail headers and contacting the responsible ISP that the unwanted messages are being sent from. This process can be very lengthy and frustrating. Chances are you will only be able to identify machines that are compromised and not the responsible party. storing email

What is phishing

Phishing is a form of Internet fraud that utilizes spoofed e mails to lead the recipient to a fake website. The fake website is designed to trick the recipient into disclosing financial information such as credit card numbers, account usernames, passwords and social security numbers. To view an example of phishing scams aimed at Charter customers, click Here. email software

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